Overview Some GFI MailEssentials 22.x environments experience repeated antivirus engine update failures, particularly with Avira and BitDefender. These failures often display the error message: “Files...
Overview This article helps you troubleshoot scenarios where the HTML Sanitizer removes HTML scripts/links (or other active content) even though you believe the sender (or sending server) should be ex...
Overview This article consolidates common quarantine-related troubleshooting scenarios, including: Applying the latest product updates/patches (including manual patch installation when automatic patch...
Overview When GFI MailEssentials stops processing emails and sends spam to the inbox, it may be due to TLS 1.2 related issues or server misconfigurations. This article provides a comprehensive guide t...
Overview When encountering a runtime error in GFI MailEssentials, it may be due to configuration errors, missing dependencies, or insufficient disk space. This guide provides steps to troubleshoot and...