GFI Support Home
Start a conversation
Sign in
Start a conversation
Search
We have a New change on how we can assist you 👉
NEW Support Portal Migration
GFI MailEssentials - MailEssentials Dashboard
Articles
Public Articles
Popular in GFI MailEssentials - MailEssentials Dashboard
"404 - File or directory not found" error received when trying to log into MailEssentials
Configuration UI returns HTML Error 503 on IIS mode
Server Error in '/MailEssentials' Application accessing the dashboard
Server Error in Application "DEFAULT WEB SITE"
Accessing MailEssentials from Linux or macOS
GFI MailEssentials - Filter Priority
Articles
Popular in GFI MailEssentials - Filter Priority
How to configure SMTP Transmission Filtering?
How to configure Anti-Spam filter priority?
GFI MailEssentials - Whitelist
Articles
Popular in GFI MailEssentials - Whitelist
Troubleshooting Whitelist Issues: Unwanted Spam Emails Marked as Whitelisted
IP Whitelist emails still quarantined by filters lower in priority.
Why are multiple spam emails allowed though the filters?
How to Export Auto-Whitelist Entries
Setting up a Whitelist
GFI MailEssentials - Blocklist
Articles
Popular in GFI MailEssentials - Blocklist
Why is the IP DNS Blocklist not blocking emails?
How to configure the IP Blocklist filter?
The IP DNS Blocklist stops legitimate emails
How to configure the URI DNS Blocklist
How to block porn spam photos
GFI MailEssentials - Greylist
Articles
Popular in GFI MailEssentials - Greylist
The GFI MailEssentials AS Scan Engine service is restarting
Legitimate emails like password resets are being greylisted.
Why are users not seeing all email blocked by MailEssentials?
Configuring the Greylist Filter
Bulk importing Greylist Exclusions
GFI MailEssentials - Anti-Spoofing
Articles
Popular in GFI MailEssentials - Anti-Spoofing
Internal email marked as spoofed
Enabling and configuring Anti-Spoofing
Blocking Spoof Emails
Determining why the Anti-Spoofing Filter blocked or allowed a message
Internal Emails Blocked by the Anti-Spoofing Filter
GFI MailEssentials - Directory Harvesting
Articles
Popular in GFI MailEssentials - Directory Harvesting
A user is compromised and receiving a lot of NDR messages
The Directory Harvesting filter is not performing the configured actions
Configuring the Number of Incorrect Email Addresses Allowed by Directory Harvesting
Directory Harvesting Actions Are Grayed out in the GFI MailEssentials Configuration
Directory Harvesting Blocking Newly Added Domains
GFI MailEssentials - Sender Policy Framework
Articles
Popular in GFI MailEssentials - Sender Policy Framework
Why is an email blocked by the Sender Policy Framework if the SPF record contains the sending server?
GFIScanS.exe crash caused by faulting spf.dll
How MailEssentials Sender Policy Framework (SPF) filter works
How to check and read a Sender Policy Framework record for a domain
How to create a Sender Policy Framework (SPF) record for hosted email security and spam filtering service
GFI MailEssentials - Anti-Phishing
Articles
Popular in GFI MailEssentials - Anti-Phishing
Antiphishing updates are failing with "Error 12038"
Administrator Receiving Anti-Phishing License Expired Email
Why are the Anti-Phishing or Bayesian Analysis engines not updating?
Antiphishing false positives
Determining why the Anti-Phishing Filter blocked or allowed a message
GFI MailEssentials - Header Checking
Articles
Popular in GFI MailEssentials - Header Checking
Internal emails are blocked by the Header Checking filter
Configuring Header Checking
Header Checking Anti-Spam Filter
Error: 'Failed to identify split between headers and message body' in PickupSM logs
Determining why Header Checking Filter blocked or allowed a message
GFI MailEssentials - Bayesian Analysis
Articles
Popular in GFI MailEssentials - Bayesian Analysis
Local antivirus solution detects a virus in "aswiz.exe"
Understanding Bayesian Analysis
'Error 1720. There Is a Problem with This Windows Installer Package.' When Installing the Bayesian Analysis Wizard on Windows 8
An Error Occurred While Enumerating Folders
Determining why Bayesian Analysis blocked or allowed a message
GFI MailEssentials - Spam Keyword Checking
Articles
Popular in GFI MailEssentials - Spam Keyword Checking
GFI MailEssentials and Anti-Spam Keywords
Keyword Checking or Content Checking are blocking all emails
Keyword Filtering does not support HTTP entries
MailEssentials | Spam Keyword checking blocks emails if a word from a rule is part of another word
Keyword Checking does not block a specified word or phrase
GFI MailEssentials - SpamRazer
Articles
Popular in GFI MailEssentials - SpamRazer
Why do I get email notification that states SpamRazer updates failed due to an expired license after I renewed my license?
SpamRazer is blocking emails containing safe URLs
Reprocess emails blocked by SpamRazer that didn't reach their destination
Determining why the SpamRazer filter blocked or allowed a message
How to update broken SpamRazer definitions
GFI MailEssentials - Language Detection
Articles
Popular in GFI MailEssentials - Language Detection
Determining why Language Detection Engine blocked or allowed a message
How to modify the language of the GFI AntiSpam Public Folders?
Language detection filter is blocking emails because the locale is not found
The Language Detection filter is not blocking short emails
Blocking Messages Written in a Particular Language
GFI MailEssentials - Spam Actions
Articles
Popular in GFI MailEssentials - Spam Actions
Spam is not moved to the configured subfolder
Emails are not being moved to spam folder
Global actions called because max number of subfolders is reached or exceeded
Configuring Spam Emails Not to Be Sent to Blackberry Servers
How to forward emails to a third party account when using the 'Deliver to Exchange Sub folder' action for spam emails
GFI MailEssentials - New Senders
Articles
Popular in GFI MailEssentials - New Senders
Determining why the New Senders Module blocked or allowed a message
GFI MailEssentials - X-Headers
Articles
Popular in GFI MailEssentials - X-Headers
Disabling MailEssentials X-Headers
GFI MailEssentials - Public Folder Scanning
Articles
Popular in GFI MailEssentials - Public Folder Scanning
One or more of the GFI MailEssentials public folders are not working
Enabling Public Folder Scanning
How to move mail to public folders in a Mac Outlook client
How to replicate Anti-Spam Public Folders
Public folder scanning fails due to extra character in command
GFI MailEssentials - Advanced Content Filtering
Articles
Popular in GFI MailEssentials - Advanced Content Filtering
Example rules for the Advanced Content filtering system
Creating Advanced Content Filtering Rules
Emails blocked by the GFI MailEssentials Advanced Content filter send the blocked content to the user
How to determine why the Advanced Content Filtering Content Filter blocked or allowed a message
Social Security Advanced Content Filtering Rule Picks up Postal and Zip Codes
GFI MailEssentials - Decompression Engine
Articles
Popular in GFI MailEssentials - Decompression Engine
Why are internal emails quarantined when attachments are present?
Multiple Spam/Virus emails are getting through with attachments
Legitimate emails go to FailedMails folder
Broken archives when sending internal emails with attachments
Decompression Engine
GFI MailEssentials - Attachment Filtering
Articles
Popular in GFI MailEssentials - Attachment Filtering
Why doesn't GFI MailEssentials try to clean a virus from an infected attachment, but quarantines or deletes the whole attachment instead?
Inline attachments in outbound emails were not visible after being processed by MailEssentials
Mac Outlook emails with attachments are getting failed in MailEssentials
Determining why Attachment Filtering blocked or allowed a message
Error: 'File <filename> was blocked because of an extension related to the detected file type <type>' When Sending Attachments
GFI MailEssentials - Keyword Filtering
Articles
Popular in GFI MailEssentials - Keyword Filtering
Why can't I add exceptions to Keyword Filtering for Distribution Groups?
Determining why Keyword Filtering blocked or allowed a message
Understanding Keyword Filtering
Configuring Keyword Filtering
GFI MailEssentials - Content Filtering
Articles
Popular in GFI MailEssentials - Content Filtering
Error: '550 5.7.1 Message Rejected as Spam by Content Filtering' in the Message Delivery Log
Failed Mails due to Exclusions set in Content filters
GFIScanM crashing on 21.1 - ContentCheck.dll
GFIscanm.exe has a memory leak when Advanced content filter rules are enabled
Disabling Outbound Scanning in GFI MailEssentials
GFI MailEssentials - Email Management
Articles
Popular in GFI MailEssentials - Email Management
Why does spam appear to be coming from the Administrator's email address?
Adding the Warning Message Automatically to All Emails Received From Outside
Why can't I update the disclaimers?
Why are disclaimers not working with groups?
A large number of emails are building up in the BadMail folder and queues
GFI MailEssentials - Email Exploit Engine
Articles
Popular in GFI MailEssentials - Email Exploit Engine
Emails are moved to FailedEmails folder when Malformed File extension is enabled
Email Exploit Engine settings are not saving
Legitimate emails are moved to the EmailSecurity\FailedMails folder
How to manually update the Email Exploit Engine
Subject Length Limit of the Email Exploit Engine
GFI MailEssentials - Virus Scanning Engines
Articles
Popular in GFI MailEssentials - Virus Scanning Engines
How to enable the Sophos antivirus engine add-on
Important Information About Kaspersky and Cyren
Cannot update Avira
Failed anti-virus updates causes failed mails
Kaspersky engine is not updating.
GFI MailEssentials - Other Protection
Articles
Popular in GFI MailEssentials - Other Protection
GfiAvRouting agent is causing emails to fail
The Information Store Scanning won't connect to Exchange Web Services
HTML Sanitizer is modifying emails using S/MIME
Manually Updating Trojan & Executable Scanner and Email Exploit Engine
Trojan and Executable Scanner
GFI MailEssentials - Perimeter SMTP Servers
Articles
Popular in GFI MailEssentials - Perimeter SMTP Servers
Configuring Perimeter SMTP Servers
GFI MailEssentials - General Settings
Articles
Popular in GFI MailEssentials - General Settings
Why does a digitally signed message become invalid when scanned by GFI MailEssentials?
Language Syntax for Regex Validation
How to stop NDR Spam?
MailEssentials is not processing emails and emails go to FailedMails folder
MailEssentials is not scanning emails
GFI MailEssentials - Uninstalling MailEssentials
Articles
Popular in GFI MailEssentials - Uninstalling MailEssentials
How does uninstalling MailEssentials affect Exchange?
Manually Uninstalling GFI MailEssentials
GFI MailEssentials - Upgrading MailEssentials
Articles
Popular in GFI MailEssentials - Upgrading MailEssentials
Patch 1 Install Failure in version 21.7 with Error "System.InvalidOperationException: Duplicate attribute"
No Mail Flow After Upgrading to MailEssentials 21.6
GFI MailEssentials - Common Installation Errors
Articles
Popular in GFI MailEssentials - Common Installation Errors
Can't Finalize Installing GFI MailEssentials As The Post-Installation Wizard Finishes with Errors
Mailflow stops after upgrading MailEssentials
Fixing a 0xfffffffe error that is causing a failed installation or upgrade
'Error 1310. Error Writing to File' When Installing GFI MailEssentials
Error: 'ASP.Net Web Service Is Prohibited on This Server' When Installing MailEssentials
GFI MailEssentials - Install/Uninstall/Migration/Upgrade
Articles
Popular in GFI MailEssentials - Install/Uninstall/Migration/Upgrade
Why are patches failing to install?
Updates fail on MailEssentials after reinstalling and applying all patches
Error configuring proxy using post-installation wizard
How to migrate from an Exchange installation to a Gateway installation
Antivirus updates failing after Patch 7
GFI MailEssentials - Multi-Server
Articles
Popular in GFI MailEssentials - Multi-Server
MailEssentials is not blocking obvious spam
How to bind MailEssentials to two different servers?
Multi-server setting on slave gets disabled after some time
Unable to connect to node in a multi-server setup.
In a Multi-Install environment, the Attendant service on the slave servers crashes and stops synchronising
GFI MailEssentials - POP2Exchange
Articles
Popular in GFI MailEssentials - POP2Exchange
Troubleshooting the GFI POP2Exchange Service
Using GFI POP2Exchange Service
Configuring POP2Exchange to Download Messages from Multiple Mailboxes
Disabling the GFI POP2Exchange Service Without Using POP3
Error: 'Faulting Application pop2exch.exe' (POP2Exchange Module Crashing)
GFI MailEssentials - Quarantine
Articles
Popular in GFI MailEssentials - Quarantine
Why is my Exchange Mailbox Quarantined after installing MailEssentials?
Opening the Quarantine causes a Server Error
Releasing emails from quarantine takes too long after update
Search folder error after the malware quarantine database was recreated
Mailflow stops after Malwarebytes is installed
GFI MailEssentials - Reporting/Notifications/Digests
Articles
Popular in GFI MailEssentials - Reporting/Notifications/Digests
Quarantine digest notifications are not working
Users are not receiving quarantine digest reports
User no longer receives spam digest notifications
Creating new reports causes a server error
How to ensure that the SPAM Digest Email Notifications are received in real time?
GFI MailEssentials - Services
Articles
General Articles
Popular in GFI MailEssentials - Services
GFI Services are crashing and stopping mail flow after latest patch fails to install
SPAM Filters are blocking valid emails
Antispam Scan Engine crashes after reboot
GFI MailEssentials is creating copies of all the messages to the Antispam/failedmails folder
The Anti-Spam filtering and quarantine are not working
GFI MailEssentials - SpamTag
Articles
Popular in GFI MailEssentials - SpamTag
Update the SpamTag web service URL
SpamTag prompts for authentication when remember credentials is selected
Fixing the "Cannot process selected email" SpamTag error
SpamTag
Deploying SpamTag via GPO fails to set the language
GFI MailEssentials - Switchboard
Articles
Popular in GFI MailEssentials - Switchboard
Configuring the authentication mode in GFI MailEssentials
MTEF option is displayed in the switchboard when installed on an Exchange 2010 Hub Transport server.
Switchboard not opening but the process starts in Task Manager
The GFI MailEssentials Switchboard URL does not get updated and the configuration is not accessible when changing a website hostname
Enabling or Disabling GFI MailEssentials Processing
GFI MailEssentials - User Management/Permissions
Articles
Popular in GFI MailEssentials - User Management/Permissions
MailEssentials is reporting too many licensed users
How do I retrieve a list of licensed users?
MailEssentials Common User Management / Permissions Errors
Access Control issue in Remote AD
Files Found in the ADBRProcessed Directory
GFI MailEssentials - Release Notes
Articles
Popular in GFI MailEssentials - Release Notes
GFI MailEssentials 21.7p7 Release Notes
GFI MailEssentials 21.7p6 Release Notes
GFI MailEssentials 21.7p5 Release Notes
GFI MailEssentials 21.7p4 Release Notes
GFI MailEssentials 21.7p3 Release Notes
GFI MailEssentials - Internal Training
Articles
Popular in GFI MailEssentials - Internal Training
MailEssentials Debug Logs
Reading Email Headers
GFI MailEssentials - Product issue/error
Articles
Popular in GFI MailEssentials - Product issue/error
Too many licenses in use
My trial license key is not working
SPAM messages stopped being filtered because an incorrect license key being used
Fixing “The user limit has been exceeded" error with MailEssentials in SMTP mode
MailEssentials reports more accounts in use than actual mailboxes
GFI MailEssentials - General
Articles
General
Popular in GFI MailEssentials - General
GFI Account and License Management
Unable to Access the GFI Training Portal
Editing Account Details
GFI Partner Not For Resale (NFR) Subscription Information
Requesting a New Customer Trial License Key
GFI MailEssentials - GFI Support Portal
Articles
Popular in GFI MailEssentials - GFI Support Portal
Viewing Open Tickets in the GFI Support Portal
Accessing the GFI Support Portal From the GFI Accounts Portal
How to use "Forgot my password" link in the GFI Support Portal
Logging in to the GFI Support Portal
Creating Account on GFI Support Portal